We understand that sometimes personal circumstances mean you may not be able to attend your graduation. This can be incredibly frustrating and upsetting, and to provide clarity, we have outlined some guidance below.
All tickets are non-transferable and cannot be transferred between graduands, ceremonies or ceremony periods.
Tickets are non-refundable. The only exception to this rule is students who experience academic failure, or students who are unable to attend in the instance transport strikes are announced. Refund requests must be made by emailing graduation@qmul.ac.uk before midday on the refund deadline.
The refund deadline for Winter 24/25 ceremonies is 12 pm (UK time) on 15 January 2025.
Requests can take up to 28 days. Refund requests made after the deadline cannot be processed.
Students who have not successfully completed their course must email graduation@qmul.ac.uk to request a refund.
Requests for a refund will then be reviewed and verified against your student record before a refund is issued to the credit/debit card used to make the booking. This process may take up to 28 days. Refund requests after the deadline cannot be processed. We regret to inform you that we are unable to offer transfer of funds between ceremonies and/or graduation periods.
Refund policy for Your Graduation is as follows:
Gown refund policy is set by Marston Events. Please contact info@yourgraduation.co.uk if you wish to request a refund.
Photography can be refunded as per package selection.
If you are unable to attend graduation and would like to defer until a later date, please complete this form to inform us of when you would like to graduate instead. This means that you have been added to a mailing list to receive updates about graduation ceremonies.
This is not a confirmation of attendance or a ticket. This is also not considered a request for a refund and your payment will not automatically be transferred to the next Graduation ceremony, please see the section above, ‘Refunding Your Order’ on details on how to receive a refund.
To secure a ticket for your graduation, it is your responsibility to monitor the website (www.qmul.ac.uk/graduation) for updates on when and how to book in the months leading up to your ceremony. If you have not been successful in booking a ticket 10 weeks before your ceremony date, then please contact the Events and Ceremonies Team at graduation@qmul.ac.uk.
Please also include the following information:
Full Name: Ceremony date & time: Award: School: Student ID: