Current Communities of Practice

Every University has certain core objectives that it wishes to accomplish in the long run. And to achieve these end goals, an organisation must remain focused and committed to offering value to its Students, Staff and wider community. We want to foster agile philosophy in the organisation to increase transparency, embrace new ways of working and studying, create a culture that is tolerant of failure and utilise the right technology.

The Business Analysis Function at QMUL IT Services operates with industry-standard processes tools, methods, and techniques that consistently generate high-quality outcomes for all our customers (students, academics, researchers, IT colleagues, and suppliers). 

We contribute to programme (and product) success by becoming ‘agents of change’ and bridging the gap between business and technology stakeholders to create a better everyday life for QMUL staff and students through the following means.

This Community of Practice provides a safe environment for the Business Analyst team who share a common concern, a set of problems, or interests in relevant topics - and who come together to fulfil both individual and team goals.​ Any person within QMUL identifying themselves as a Business Analyst or a derivative thereof - such as a ‘Process Analyst’, ‘Business Systems Analyst’, ‘Improvement Champion’, ‘Functional Analyst’, ‘Product Owner’ ​- engage, collaborate, participate in, and explore ideas together! The sessions  occurs every 6 weeks – ideally in person but also via MS Teams.

Agnieszka (Agi) Jankowska, Emm Barnes

At QMUL Product Management aims to deliver a high-value product suite worthy of Queen Mary’s 2030 strategic objectives across education and the student experience. We will improve efficiency and satisfaction through our digital products.  We do this by focussing on the customer- and student centricity and iterative improvements at all levels. 

This Community of Practice will allow staff and students with an interest in Product Management to participate in events to discuss Product Management, trends, tools, and practices.

The ‘Staff Matters’ Community of Practice is a welcoming space for individuals passionate about staffing at Queen Mary looking to connect with likeminded colleagues. If you are in a role where you are responsible for the delivery of staff activities for e.g. recruitment, onboarding etc. then this is the community for you. 

Whether you're established in your role, or just starting out, you will find valuable resources, discussions, and networking opportunities in this community.  We will achieve this by sharing our experiences and learn from others in the community. 

By joining our Staff Matters Community of Practice you will have the opportunity to engage in discussions on best practices, group problem solving, as well as opportunities to collaborate on innovative projects. 

The Community will facilitate networking by connecting professionals from all areas of Queen Mary who share the same interests and experiences. This Community aims to provide you with support from peers facing similar challenges and together, we can help each other grow and succeed.  

Our role is to delight our users by delivering high-value digital capability, contributing to a great student and staff experience.

ITS Faculty Relationship Managers ensure that our customers have the digital infrastructure and services to operate effectively in the digital age. The processes to engage with our services should be responsive and transparent.

We also need to support our customers in planning for the short-, medium- and long-term future as their organisation evolves.