Welcome to our self help support pages for staff where you will find useful tools and guidance about managing your systems and devices, and to help you resolve common IT problems yourself.
If you don’t find what you are looking for, please contact us or raise a support ticket using our self service portal.
Queen Mary has license agreements for various software, which means that staff are able to use some of the applications without additional cost to them during their time at QMUL. Please note that some of the software is only available to research staff.
Yes, you have free access to Microsoft Office Suite and you can follow this link to step-by-step video guide here.
A list of a free or discounted software can be found here.
You can also access a large number of specialist software packages using our AppsAnywhere service, more information here.
The University will not provide financial support for staff to enhance their broadband package. There is information here on how to get the best out of existing internet connectivity.
You can contact Disability and Dyslexia Service (DDS) services and they will work with you to determine the support required.
Yes, you can do that and more working from anywhere in the world. See our pages for Digital Workplace with detailed information on the services we offer and how to access them.
Please refer to IT Equipment WFH policy [PDF 867KB] for more information.
Ideally you will use Queen Mary’s technology services. This is to ensure Data Protection and Cybersecurity standards are adhered to at all times when processing personal data.
We have institutional licences for MS Teams and Zoom, with their general use supported by ITS & the ELU (alongside Blackboard Collaborate)
Yes, there are many systems available that you can use for demonstration, including OneNote, Microsoft Whiteboard and Virtual Sketchpad.
There is plenty of training available.
Qreview and other training resources are available here.
We have purchased a licence for captioning service for Qreview. Various captioning tools are also available in Microsoft365 applications – you can find more information here.
The Technology Enhanced Learning Team (TELT) provides educational support and direction for technology enhanced learning applications and engages with staff and students across all levels of the institution. As well as running a number of learning applications, we can help you with support, training or advice on anything regarding the use of technology in teaching and learning – simple or complex, individual or faculty-wide, technical or pedagogic.
Full information on the services TELT provides, along with case studies and guides can be found here.