As technology continues to evolve at an unprecedented pace, the ITS department's ability to recruit skilled professionals becomes a requirement in ensuring an organisation's competitiveness, innovation, and adaptability. This recruitment guide, designed specifically for ITS managers, is poised to be a valuable resource, offering practical advice, best practices, and a systematic approach to the recruitment process, contributing to the department's overall success and the organisation's technological prowess.
Click here for ITS Recruitment Guide
Onboarding is a critical process within any organization, representing the gateway for new employees to integrate into their roles effectively. The importance of a well-structured onboarding program cannot be overstated, as it significantly impacts the success of both individual employees and the company as a whole.
For managers, the onboarding process takes on a unique and pivotal role. As leaders within an organization, managers are responsible for guiding and directing their teams. Therefore, their understanding of company operations, leadership expectations, and technological systems is crucial. To support these essential members of the workforce, companies have recognized the need for dedicated IT Systems Onboarding materials.
These materials are designed to offer a comprehensive and accessible resource for managers during the onboarding process.
The ITS Agency Database below provides essential information for ITS managers seeking to hire IT staff through various agencies. It includes a list of agencies that are approved suppliers of Queen Mary, along with key contacts, areas of expertise, and applicable rates. Utilising these approved agencies ensures compliance with Queen Mary’s procurement policies and guarantees that the hired IT staff meet the institution's standards and requirements. The database is a valuable resource that helps streamline the recruitment process by highlighting agencies with relevant expertise and competitive rates, thereby facilitating efficient and effective hiring decisions.
ITS Agency Database
ITS has introduced a new process for managing absences within ITS that requires line managers to complete the Return to Work (RTW) SharePoint List when a staff member returns to work. The RTW interview should be conducted on the first day the employee is back, ensuring a smooth and timely reintegration. This new digital RTW SharePoint List replaces the previous paper-based system that many managers have been using, providing a more streamlined and accessible way to manage absences.
For additional resources and guides on absence management, please visit the Absence Management SharePoint site.
Mandatory Training
Completion of mandatory training will be required to pass probation, apply for a staff bonus or additional increment, progress through the academic promotion scheme, professorial pay review, and for the Professional Services Grade 8 pay review process.
Please use the link below which will take you to the main QUML Mandatory Training page. Including a table below identifying the types of training you are expected to complete, how it’s delivered, and how often you need to repeat or follow up with further training in a specific area.
Further Information : QMUL Mandatory Training
ITS Training Matrix
What is a training matrix and why do we use one ?
A training matrix is a tool used to track employee skills and training, typically in a visual format like a spreadsheet. It lists roles against required skills or certifications, recording training status or proficiency levels. Managers use it to identify skill gaps, ensure compliance with regulations, support workforce planning, and enhance team performance. It also helps streamline training management and aligns employee development with organisational goals.
Please use this link to access the ITS Training Matrix
The appraisal window runs from May to November
The Personal Appraisal and Development discussion should:
Please click for further guidance
Having the right people, with the right skills in the right place is fundamental to delivering QMUL's ambition.
Please follow the link below for QMUL's Leadership & Management Support Toolkits
Leadership & Management Support Toolkits
Recruitment
I need to recruit a member of staff, what is the process?
What system do I use for recruitment ?
Oleeo - It’s our new system for managing our recruitment function within Queen Mary, and it will replace the existing iGrasp system. The Oleeo system will also be used to manage HR Operations contractual changes. The HR operations functionality is being developed in phase two of the Oleeo system build. To access Oleeo e-system, please visit https://qmul-jobs.tal.net/saml2.
Are there any user guides on how to use Oleeo ?
Please use this link to take you to the Oleeo User Guides Page
https://www.qmul.ac.uk/human-resources/workqm/paygradingrewards/grading/
Is training required before participating on a Recruitment Panel?
Yes, you will be required to undertake the Recruitment and Selection training.
Human Resources
Who's Who in HR
If you are ever unsure who you should be contacting in the HR department then please do take advantage of the information available on the intranet: Contact - Human Resources (qmul.ac.uk).
Can I record my staff's half-day sickness record via MyHR;
There is an existing facility on MyHR for managers to submit half-day sickness. So, where someone is off for less than a day, you can report them as sick on the system on a half-day basis to more accurately reflect their absence records.
Access to ResourceLink (the HR Data System)
In the past year, HR have been providing limited access to managers to their areas on our central HR system as and when requested. There are two levels of access: manager-level and admin-level (with one having more access than the other). Sign off is always required for these from a School/Institute manager.