Whether you’re a member of staff, one of our many students or just visiting, you’ll find a detailed explanation regarding all services we provide at Queen Mary University of London.
At Queen Mary, we understand the crucial role technology plays in enhancing your academic journey. Our dedicated Service Desk is here to ensure that you have a smooth and uninterrupted experience with our IT services. Whether you're a student, faculty member, or staff, we've got you covered.Our Service Desk can assist you with a wide range of support, including:
Our team of skilled IT professionals is ready to address your technical queries and challenges. From troubleshooting to guidance, we're here to help you every step of the way. Simply choose from one of the many ways to contact our IT Services team to get started.
No matter your device or operating system, our Service Desk is well-versed in catering to diverse technological needs. Windows, macOS, Android, iOS - we speak the language of all platforms. Get started by providing us with your device type and support query and we’ll handle the rest.
We know that time is of the essence, especially during critical academic moments. Rest assured, we pride ourselves on providing swift responses and solutions to keep you on track. When contacting us via phone, we statistically resolve 65% of queries first time.
From software installations to network connectivity, and everything in between, our Service Desk offers a wide range of solutions to ensure your technology is optimised and primed for your time here at Queen Mary. Not sure about your support needs? Get in touch with us today to field any questions you may have.
Your satisfaction is our priority. We listen to your concerns attentively and tailor our solutions to meet your specific requirements - help us improve our services by giving feedback and submitting your own ideas in our Ideas Forum..
Self-service via ITS web pages
Self-Service Portal
24hrs - 365 days
Service Desk - Live Chat
Live Chat System
Service Desk - Email
servicedesk@qmul.ac.uk
Submit anytime, but expect responses between 7am to 7pm Monday to Friday
Service Desk - Phone
020 7882 8888
Campus Customer Support (CCS) L2In-person appointments for IT support for staff and students.N.B. This is “by appointment” only, booked through email or Live ChatMile End: G15, Francis BancroftWhitechapel: Hill Centre, Garrod BuildingN.B. Incidents or requests raised at the Service Desk may also result in a CCS in-person attendance anywhere on campus.
Book through email or Live Chat
9am to 4pm Monday to Friday
ITS Escalation
its-escalations@qmul.ac.uk.
Note the escalation process is not for "in-the-moment" emergencies. If you need assistance with a critical issue, call the ITS Service Desk on 020 7882 8888 or contact us through live chat.
Escalation
Submit anytime but expect responses between
9am to 5pm Monday to Friday, excluding Bank Holidays
CopyShop
Currently no counter service, only phone and email service.
Drop-off and pickup from the Copyshop contact point - Temporary Building, Mile End Campus.
Book through: thecopyshop@qmul.ac.uk
Or phone : 0207 882 6262
Print, copy and scan - IT Services (qmul.ac.uk)
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8am – 5pm Monday-Friday
Faculty Relationship Managers (FRMs):
Agnieszka (Agi) Jankowska – Head of Change and Students Experience
Sophia Eglin – HSS
Beth Morton – FMD
Philip Goodfellow – S&E
For strategic IT questions related to a specific School, Faculty or Division :its-frms@qmul.ac.uk
Submit anytime but expect responses between 9am to 5pm Monday to Friday
Service Management Office
Ferhan Khan – Service Management Lead
Laura Meaden – Service Delivery Manager
Jessica Smillie – Service Delivery Manager
David Nye – Service Delivery Manager
Aleksa Kovacevic – Service Delivery Manager
Luka Hrkalovic – Service Delivery Manager
For service management queries:
its-service-management-office@qmul.ac.uk
Submit anytime but expect responses between 9am to 5pm Monday to Friday, excluding Bank Holidays
IT Research team
For all requires related to IT support for research:
its-research-consultants@qmul.ac.uk
https://www.qmul.ac.uk/its/its-research
Welcome to our Service Catalogue - the gateway to a myriad of cutting-edge IT solutions designed to empower your academic experience at Queen Mary University of London. With a diverse array of services at your fingertips, we are committed to enhancing your journey with seamless technology support and innovation. To view more information about a specific service, tap ‘View Service Catalogue’ below, select your service and tap it to find out more details.
View All Services
At Queen Mary University of London, we take great pride in providing a seamless and enriching technological experience for our diverse community of students, staff, and visitors. Our wide range of services is thoughtfully curated to cater to your unique needs and empower you in your academic and professional pursuits. Choose a type below to get started:
Queen Mary IT Services offers specialised research support, providing powerful data analysis tools, advanced computing resources, and expert assistance to drive groundbreaking discoveries. Additionally, our cutting-edge education services foster collaboration, creativity, and academic excellence through interactive learning platforms, digital classroom tools, and dedicated support allowing all valued members of Queen Mary University of London to super charge their experiences.