Please find information below on the fundamental changes being made to student printing services.
What do I do if my credit balance does not appear or update?
If your printing balance does not appear in the MyPrint portal, please contact the IT Service Desk via the Live Chat System or on 020 7882 8888. Our lines are open 24/7.
Enabling your ID Card
To register your card, you will need to do the following:
Please note, you will only need to do this once and can be done at any HP printer across campus.
Your card is now enabled and ready to use on any HP printer on campus. You can now swipe your card at the reader to access printing. Find out more on Enabling your ID card.
When printing a document from a QM managed computer on campus, please select MyPrint on managedprint.qmul.ac.uk queue from the printer drop down menu. This should be set to default on all campus computers.
What Do I Do If the Print Queue Does Not Appear?
If MyPrint does not appear automatically in the list of printers, please contact the IT Service Desk.
If you are printing from your own personal laptop, please follow one of the two methods below.
NOTE: Please make sure that you are connected to Eduroam before attempting the following.
MyPrint is accessible from Windows, Mac OS, iOS, Android and Linux operating systems. See below for brief instructions on MyPrint. However, for an operating system specific guide please refer to Wireless Printing.
The MyPrint on managedprint.qmul.ac.uk queue will now appear in your list of printers and will allow you to print to an HP printer direct from your device.
Web Print will now be accessed via the MyPrint portal where you will be able to view your printing account, jobs pending release and your printing transactions. Please follow the steps below or find out more on Web Print.