Ivanti is an application available to QMUL staff and student who can directly log their IT and Library issues or raise IT request without the need to contact the Service Desk directly. Ivanti will also provide the information about any planned and unplanned IT service outages, links to FAQs and related documents.
How to access: https://servicedesk.qmul.ac.uk
Self-service: Service Desk
Ivanti related requests should be made 5-10 working days in advance.
There is no cost to the user for this service.
Hours of Service: 24/7/365Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).
Contact the IT Service DeskCall: +44 (0)20 7882 8888Email: servicedesk@qmul.ac.ukVisit: Queens’ Building, Room W209, Mile EndSelf-service: Service Desk
This service is dependent on Infrastructure Services