IT Service Management Tool

• Service Group: Help, Support, and Policy Service
• Users: Staff

Service Description 

This application allows QMUL staff and students to directly log IT and Library issues or submit IT requests without needing to contact the Service Desk. It also provides information about planned and unplanned IT service outages, along with links to FAQs and related documents.

How to access: https://servicedesk.qmul.ac.uk

How to request this service

Self-service: Service Desk

Lead time

Ivanti related requests should be made 5-10 working days in advance.

Cost

There is no cost to the user for this service.

Availability

Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).

Support

Contact the IT Service Desk
Call: +44 (0)20 7882 8888
Email: servicedesk@qmul.ac.uk
Self-service: Service Desk

Dependent service

This service is dependent on Infrastructure Services