This process is to enable the customer to feedback or escalate on any items or the service they have received from IT Services via the raising of an Incident or Service request to help to improve out service provision.
Ivanti ticket reference number
Feedback on Service Desk ticket management,
Feedback on general IT Services,
Positive or negative feedback.
its-feedback@qmul.ac.uk
Feedback Process [PDF 74KB]
its-escalations@qmul.ac.uk
*Please do not escalate directly to the ITS Lead Team.
Escalations Process [PDF 73KB]