Mission
The Queen Mary IT Service Desk is dedicated to providing high quality and efficient day-to-day IT support to our staff, students, partners and visitors. We endeavour to deliver an informative and supportive service on first point of contact that exceeds our customers’ expectations. We strive to continually improve our services by requesting and acting upon customer feedback.
Vision
To be an IT industry accredited Service Desk, to maximise first contact resolution for our customers by providing effective, timely solutions by highly trained Service Desk staff. With an enhanced IT experience we will support and collaborate with the QMUL community to reach strategic goals.
Values
Our IT Service Desk values are taken from the Departmental values. To deliver a valued customer experience we will:
We will be inclusive and maintain our proud tradition of nurturing and supporting talented students and staff regardless of their background and circumstances, and continually enhance our strong engagement with our local and global communities.
We are proud of the difference we can all make when we work collectively.
We are ambitious and we will foster innovation and creativity, disrupt conventional thought, and respond with imagination to new opportunities to further our vision, mission and academic ambitions.
We will be collegial and promote a strong collegial community through openness, listening, understanding, co-operation and co-creation, ensuring focused delivery of our collective vision and strategy.
We will act with the highest ethical standards, and with integrity, in all that we do.