Self Service Password Reset (SSPR)

New staff and students

Oh No! I forgot my Password...

Choosing a strong password

QMUL’s policy and process for choosing a secure password is:

• The password must be between 12 and 20 characters.
• The password must:
  • Contain UPPERCASE characters (A through Z).
• Contain lowercase characters (a through z).
• Numerals (0 through 9).
• The password must NOT
  • Contain special characters (%!&@ etc.)
• You will not be able to reuse a password you have used before

Remote access by ITS to your account

It is sometimes necessary for IT Services staff to remote into your machine to investigate a problem. During the remote session you will not be asked to share your password. If necessary you will enter your own password, the IT technician cannot see the characters entered. 

IT Services will never send you an email with a link to change your password or enter personal details. We will always direct you to a QMUL webpage e.g. "Go to the ITS Status page and follow the link to Passwords" 

Keeping your password secure

• Remember, your password is private, so keep it to yourself.
• Do not store passwords in your web browser
• Do not write your password down
• Never respond to email requests for your password, even if the email appears to come from Queen Mary. These are phishing attempts in order to steal your information.

I forgot my password and have not yet registered for MFA

You will have to contact Service Desk to have your password reset - IT Service Desk