Hardware installation
Monitor, dock/port replicator, keyboard & mouse
If you have been provided any of these items, for the most part you won’t go wrong by simply plugging them all in. All the connectors are designed to plug only into their relevant ports.
Do note: mains power is required for the monitor(s) and dock/port replicator.
For information on extending the picture across your screen(s) for multi-tasking purposes please see the relevant section below.
Powering on laptop
Connecting to Wi-Fi
Logging in
Click ‘Other user’ then enter your Queen Mary user name (e.g. abc123) and password.
Configuring extended display and dual monitors
Make sure your cables are connected properly to the new monitors, then press Windows logo key () + P and click ‘Extend’.
If you need more help, here's what to do:
Software - the following is pre-installed as standard:
Microsoft Word, Excel, PowerPoint, Outlook, Access & Publisher. Adobe Reader, Google Chrome, Mozilla Firefox, VLC Media Player, 7-Zip and others.
Outlook setup (email)
Teams (virtual meetings, text based chat, file sharing/storage)
Download and installation is required.
Network drives - ‘G:’ & ‘J:’ (file storage/sharing)
‘G:’ is for storing personal files. Files saved to your Desktop, Documents, Pictures, Videos & Music folders will reside on your laptop & with be synchronised with your G: drive when an internet connection is available.
‘J:’ is for storing departmentally shared files. Files and folders here will only be accessible when you have an internet connection and ‘University Connection’ is displaying ‘Connected’ in the Wi-Fi networks list.
Both drives are accessible within programs/apps through: File > ‘Browse’ / ‘This PC’
or ‘File Explorer’
How to log IT calls with online chat (24/7)
Best Practises
- reboot daily, at the end of the day. This will ensure antivirus and software updates are installed on your laptop.
- place your laptop on a hard, flat surface so air can flow under the laptop. If placed on soft surfaces e.g. Duvet, sofa, lap etc, ventilation holes may get blocked with the majority of heat reflected back.
- try to be as close as possible to your Wi-Fi router.
- store the laptop out of sight when not in use. Where possible, lock the laptop away.
- to help reduce eye-strain: take regular screen(s) breaks, wipe the screen clean and adjust the brightness (press Fn key + Up/Down arrow) to a lower setting.
- place your laptop in a hot environment e.g. in direct sun light or on a radiator.
- place your laptop on soft coverings that will retain heat. The laptop requires unrestricted air flow underneath it.
- keep food/drink near the laptop.
Broadband Service Providers
0800 917 0510Monday to Friday 9am – 5pm
Check the current service with the customers Postcode Service Checker
Service Status Check will require a customer login.
Sky Service Page will require customer login
Bitlocker
For security reasons laptops have BitLocker encryption.