The service offered by the Queen Mary Legal Advice Centre is completely free. We do not charge for the advice we give. If you would like to make a donation following your advice, you may, however, you are under no obligation to make any type of donation, our service is completely free.
We look at a number of factors to decide if we can take a case on. Unfortunately we are unable to take on all enquiries as client cases. When considering an enquiry we will consider some or all of the following factors;
We will also consider our mission statement.
If we cannot help, we will always try to refer you to an alternative legal service provider who may be able to assist. Our Centre staff assess all requests to see if it is something that we can deal with. If further information is required, in order for us to assess whether your case is suitable or not, we will get in touch by telephone or email.
We cannot offer appointments to everyone who contacts us. Nor can we provide advice on all legal issues. As a student law clinic we are limited in scope and capacity.
Some examples of areas we cannot help with include: debt, pensions, tax, medical negligence, or assistance buying a property.
We will let you know if we can assist you as soon as possible (usually within 3 business days) after receiving your initial enquiry. If we can take your case, we will book you in for an appointment and send you a confirmation e-mail setting out your appointment date and time, directions on how to get to Queen Mary Legal Advice Centre, and a detailed explanation of our service and how we work.
If we cannot assist you, then we will try to signpost you to alternative organisation who may be able to help instead.
All of our clinics are by appointment only, we do not offer a drop-in service, so please do get in touch with us to enquire about an appointment before attending the Centre.
We are not able to offer any advice over the telephone or by email. Instead, you will receive an advice letter approximately 14 days after an appointment with our clinic.
Our 1-2-1 client appointments usually take place on a Monday (Social Welfare Benefits / Domestic Abuse Form Filling only), Tuesday and Thursday evening. Appointments normally take place from 6 pm onwards. Occasionally we can offer daytime appointments but this is very limited, and subject to the availability of our Student Advisers and the supervising lawyers.
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