An independent, free and confidential service open to all Queen Mary students. It offers advice and representation on a range of academic issues including;
a.c.mitchell@qmul.ac.uk
Academic Advice Service (Students' Union)
There are a number of staff who are able to help with pastoral issues including:
Look up the Student Support Officer for your school.
Alternatively, ask staff in your Academic School Office who you need to speak to.
Student Enquiry CentreGround Floor, Queens’ BuildingMile End campus
Undergraduate02078825511
admissions@qmul.ac.uk
Contact the Admissions team via the applicant portal
Undergraduate Admissions OfficeGarrod BuildingTurner StreetWhitechapelLondon E1 2AD
smdadmissions@qmul.ac.uk
Specialist advice about your rights and entitlements including:
Welfare and International Student Advisers can offer you specialist advice to prevent problems happening, and to remedy problems if they do happen. If your case is complex, a the Adviser can advocate on your behalf, e.g. if you need help to appeal a decision, or your entitlement to something is based on law or regulations.
Professional support with emotional and psychological issues including:
Counsellors and Therapists can help you with all kinds of difficulties, whether you are dealing with something quite serious that you have struggled with for many years, or something small which has happened recently. We have a range of different types of support including:
We also have a team of Mental Health Advisers and Student Wellbeing Advisers who can offer advice and support to manage an existing mental health condition or help you access support from your GP or NHS mental health services if you are experiencing difficulties with your mental health.
The SAHAs are specialist advisers who provide emotional and practical support to anyone who has been raped, sexually assaulted, or harassed, whether that’s happened recently or in the past. The SAHAs can support you whether this happened at University or not, and can also help you to access other available support services. You do not have to report your experience to the University or to the police to access support from the SAHA. Everyone copes differently, and as such it is important that survivors of sexual violence decide the best way forward for themselves. The SAHAs will never tell you what to do but will discuss options available and be led by you.
Ground Floor Geography Building, Mile End campus
Advice and Counselling Service
The Appeals, Complaints and Conduct Office is responsible for handling cases under the following procedures:
Dept W, 81 Mile End Road
London E1 4UJ
appeals@qmul.ac.uk
Barts and The London Students’ Association is part of the Students’ Union, providing a range of opportunities and services for students including:
Turner StreetWhitechapel CampusLondon E1 2AT
020 7882 7368
contact@bartslondon.com
bartslondon.com
The Buddy Scheme matches small groups of new, undergraduate first-year students from the same academic school (mentees), with experienced students who are typically in their second or third years at Queen Mary (mentors). Our trained mentors help new students transition into life at Queen Mary by sharing their own invaluable experiences and offering guidance, friendship, support and practical advice.
Mentors can have the Buddy Scheme listed on their HEAR transcript and can develop key transferable skills like communication, organisation and interpersonal skills.
buddyscheme@qmul.ac.uk
Queen Mary Buddy Scheme
Student Enquiry CentreGround Floor, iQ East CourtMile End campus
020 7882 7752/3353/7908/3086
bursaries@qmul.ac.uk
Bursaries Office
Queen Mary is signed up to the Care Leaver Covenant which confirms our ongoing commitment to students with care experience.
Ground Floor Geography Building Mile End campusAdvice and Counselling Service
iQ East Court
Ground floor, Room 0.08
Mile End Road, E1 4GG
020 7882 8533
careers@qmul.ac.uk
Careers and Enterprise
Each year of each course has at least one elected Course Representative - they are the key link between students and staff in their School. Course Reps:
Find contact details for Course Reps on the Students’ Union website.
SU Course Reps Team: su-coursereps@qmul.ac.uk
Student Support Administrators dental.sso@qmul.ac.uk.
dentistry.qmul.ac.uk
Confidential advice, guidance and support for disabled students, including those with mental health diagnoses, Autistic Spectrum Conditions (ASC) and Specific Learning Differences, (e.g. dyslexia).
Amongst the support that the service offers is:
Room 3.06 Francis Bancroft Building Mile End campus 020 7882 2756 dds@qmul.ac.uk Disability and Dyslexia Service
We provide information, training, support and advice for all postgraduate research (PGR) students at Queen Mary.
Graduate Centre, Mile End campus
doctoralcollege@qmul.ac.uk
Queen Mary Doctoral College
Queen Mary has taken a pledge to outline our ongoing commitment to estranged students, with the organisation Standalone. Queen Mary has a dedicated scheme to support estranged students to achieve their potential and succeed at university.
The Students’ Union operates the Multi-Faith Centres located in the Students’ Union Hub and BLSA Building (Whitechapel).
St Benet’s Chaplaincy welcomes Queen Mary students of all faiths or none. For information on St Benet’s Chaplaincy and its activities see faith.qmul.ac.uk/StBenets
St Benet’s (near the Queens’ Building, Mile End campus)
020 7882 5732
faith@qmul.ac.uk
Faith at Queen Mary
Ground Floor, iQ East Court450 Mile End RoadLondonE1 4GG UK
fees@qmul.ac.uk
Tuition Fees
Queen Mary is committed to providing support for those who have either been granted refugee status, or a different status as the result of an asylum application, or who are awaiting a decision on their asylum application.
Ground Floor Geography Building, Mile End campusAdvice and Counselling Service
Global EngagementDepartment W81 Mile End RoadE1 4UJ
globalengagement@qmul.ac.uk
Queen Mary - a global university
The Global Opportunities team promotes and manages international student mobility programmes, which allow Queen Mary students to study and travel overseas.
Programmes include:
Room GC213Graduate CentreMile End campus
Incoming associate students: study-abroad@qmul.ac.uk
Outgoing exchanges for full-degree Queen Mary students: goabroad@qmul.ac.uk
Summer School enquiries: summerschool@qmul.ac.uk
Global Opportunities
For those students living in campus accommodation
The Housing Hub, Feilden House, Mile End campus
020 7882 6474
housingservices@qmul.ac.uk
Queen Mary residences
Residences Reception, France House, Mile End campus
020 7882 6470
residences-reception@qmul.ac.uk
residentialwelfare@qmul.ac.uk (for welfare and pastoral support)
residentiallife.qmul.ac.uk
ihse-student-enquiries@qmul.ac.uk
Student Support Office4th Floor, Office 20 or 5Institute of DentistryTurner Street, WhitechapelLondon E1 2AD
Student Support Administrators dental.sso@qmul.ac.uk
Chat with ITS!
IT Services’ round-the-clock help is available to students and staff, and they can help with:
Live Chat
020 7882 8888
IT Self-Service Portal
Report Phishing: report-phishing@qmul.ac.uk
Service Status Updates
SLLF Administration ReceptionRoom 1.40Arts OneMile End campus
sllf-progadmin@qmul.ac.uk
Language Centre
The Queen Mary Legal Advice Centre (QMLAC) provides preliminary free advice on a very broad range of legal issues; whether we can take your case depends upon the available expertise of our supervising solicitors and barristers and a case assessment. Please contact us to discuss the possibility of an appointment (during term time only). Our projects cover the following areas of law: family, immigration, criminal, landlord and tenant, wills and probate, contract, employment, image based sexual abuse, company, lasting power of attorney, special educational needs, fitness to practice, environmental and intellectual property law. We also specialise in LGBTQ+ family and immigration matters and actions against the police, employment discrimination and Windrush compensation claims under our Black Justice Project.
Department of LawMile End campus(during term time only)
020 7882 3931
lac@qmul.ac.uk
Legal Advice Centre
As well as books and a variety of study spaces, you will find:
Mental health support at Queen Mary is largely split between two teams: the Advice and Counselling Service, and the Disability and Dyslexia Service. Both services are based in Student Experience.
Room 3.06Francis Bancroft BuildingMile End campus
020 7882 2756
dds@qmul.ac.uk
Disability and Dyslexia Service
Ground Floor Geography BuildingMile End campus
For medical and dental students only:
Ground FloorGeography BuildingMile End campus
020 7882 8700
020 7882 3624
qmulstudents@ohworks.co.uk
Occupational Health for medical and dental students
First-year students can find out about PASS and see who to contact in their own school
We offer a programme for postgraduate research students who teach to support their career development.
Our practical, interactive workshops focus on key aspects of teaching and learning:
We offer two routes through which you can gain Associate Fellowship of Advance HE (AFHEA) in recognition of your teaching practice:
Queen Mary AcademyDepartment WMile End RoadE1 4UJqmacademy@qmul.ac.uk
Queen Mary Academy - PhDs who teach
Enquiry service (office open hours)
Monday (not Tuesdays) - Friday: 10am-4pm
Tuesdays: 11am-4pm
Main services include:
Room 213, Graduate CentreMile End campus
020 7882 7474
researchdegrees@qmul.ac.uk
Research Degrees Office
An online platform for all staff, students and visitors to report any incident of sexual violence, bullying, harassment or any hate crime to Queen Mary:
reportandsupport@qmul.ac.uk
Report + Support
Security Control Rooms are located at:
Ground Floor Queens Building
020 7882 5000
Garrod BuildingRoom G.07
020 7882 2599
Dawson HallFront Entrance
020 7882 6020
In case of emergency, dial 020 7882 3333
Queen Mary Security
SAHA is a specialist adviser who provides emotional and practical support to any student who has been raped, sexually assaulted, or harassed, whether that’s happened recently or in the past. The SAHA can support you whether this happened at University or not, and can also help you to access other available support services.
You do not have to report your experience to the University or to the police to access support from the SAHA. Everyone copes differently, and as such it is important that survivors of sexual violence decide the best way forward for themselves. The SAHA will never tell you what to do but will discuss options available and be led by you.
Our SAHA’s can support you to understand and manage the impact of sexual violence, as well as provide you with impartial information around your options and support around any reporting process you choose to engage with.
Advice and Counselling ServiceGround Floor Geography BuildingMile End campus
The Students’ Union offers a wide variety of sports activities that aim to improve your health and wellbeing. Opportunities are open to all, from beginners all the way through to talented athletes, including:
su-sportsadministrator@qmul.ac.uk
su-qmotion.reception@qmul.ac.uk
020 7882 8040
QMSU Sports
General enquiries and frontline service for Registry Services for undergraduates (except Medicine and Dentistry) and taught postgraduates.
Student Enquiry CentreiQ East Court, Mile End RoadLondon, E1 4GG
020 7882 5005
SEC Online helpdesk
Student Enquiry Centre
An NHS medical practice on campus (Mile End) open during term time where you can see a Doctor (GP) or nurse every weekday. Registrations for the Student Health Service can take place online, for all students living in inner London unless for clinical reasons (visit studenthealth.qmul.ac.uk)
020 7882 8710
Student Health
The Students’ Union is the collective voice of all students studying at Queen Mary and also provides a range of events, opportunities and services on campus including;
Queen Mary Students’ Union HubMile End campus
020 7882 8030
su-qmsu.reception@qmul.ac.uk
Queen Mary Students' Union
The Talented Athlete Programme aims to support high performing athletes studying at Queen Mary. It offers individual support to athletes to achieve their degree and performance goals.
It also offers regular support meetings, strength & conditioning training, annual gym membership, athlete kit and works on collaborative projects with athlete coaches and the individual school.
Contact details
QMSU Talented Athlete Programme
24/7 online and anonymous support for mental health at Queen Mary:
togetherall.com
Please use your Queen Mary email address to register.