The IT Service Desk is the first point of contact for all IT help and support.
Round-the-clock help is available to students and staff via Live Chat.
You can also raise an online ticket by emailing servicedesk@qmul.ac.uk.
The Service Desk get a number of calls and tickets regarding various requests and issues, to help save you time we have compiled this ITS Frequently Asked Questions page.
Use CAT installers to connect to Universities’ Wi-Fi securely – you can download and set-up CAT before arriving on campus!
Configuration using eduroam CAT sets up security so that your device will confirm that it is talking to the correct authentication server before sending your credentials (username and password), and will never send your password to an untrusted server.
You can already set this up from the comfort of your home or that holiday destination before the start of academic year!
We encourage you to do that as soon as you receive Queen Mary’s account details.
BONUS! If you are in an area where Eduroam Wi-Fi is available (most UK-based Universities and some European-based Universities), you will be able to connect to their Wi-Fi free of charge.
Configuring a device for eduroam using the eduroam Configuration Assistance Tool (CAT)
1. Enter your QMUL username (e.g. ab16543@qmul.ac.uk)
2. Enter your password
Further instructions for connecting to WiFi can be found here.
Don't forget, round-the-clock help is available to students and staff via Live Chat.