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New Students

IT Services

IT Services are happy to help with any technical difficulties.

IT Services
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IT Services are always happy to help you sort out any technical issues you might have, whether you're trying to set up your email, login to QMplus or print documents.

 

Students studying at the Graduate Centre with a rooftop view if the cityRound-the-clock help is available to students and staff via Live Chat.

You can raise a ticket online by emailing servicedesk@qmul.ac.uk.

It's important to make sure your email, QMplus, MySIS and Library accounts are all set up before your course starts.

Multi-Factor Authentication (MFA)

Multi-factor Authentication (MFA) adds an extra layer of security when accessing some online services. You may already use some form of MFA for online banking or to access your personal email account. We recommend you use the Authenticator app as it is more secure.

  • When you log in to SSPR, you will see your SSPR profile. This is where you choose your method of authentication. Go to the Security info tab and Add the method.
  • Download Microsoft Authenticator to your mobile device from the Apple App Store or Google Play App Store
  • Open the Microsoft Authenticator app. Select the plus sign (+) at the top of the screen
  • Select 'work or school account' then 'Scan a QR code'. Use your mobile device to scan the code on your browser
  • Select 'Next' once this has been done
  • You may see a message asking if you want to enable signing in without a password. Please skip this, as it isn't supported at present
  • Make sure you keep the app set up on your phone. If you delete the app, you may be locked out of your account unless you have set up another authentication method
  • If you get a new phone, you will need to set up the app again on your new device before you delete the app from your old phone.
  • If you need more help, read through detailed instructions on setting up and configuring MFA

Wi-Fi

Eduroam is Queen Mary's Wi-Fi service. Use CAT installers to connect to universities' Wi-Fi securely - you can download and set-up CAT before arriving on campus! 

To connect to Wi-Fi on campus, select Eduroam network: enter your QM username (ab12345@qmul.ac.uk) followed by your password.

General IT 

Find general information on IT services at Queen Mary here.

Please visit our Self Help pages for step-by-step instructions and guides on a range of topics, including email, printing and software.

AppsAnywhere gives you access to specialised software used in your programme of study.

Read our FAQs for answers to commonly asked questions.

Set up Multi-Factor Authentication (MFA).

Other Services

The Central Print Service: Printers are located in Libraries, Student PC Labs and some public areas across all campuses, and can be used to print wirelessly from MyPrint. Larger devices in the Library also offer copying and scanning facilities in addition to printing. The cost for printing and copying is per side. Black and white is 5p for A4 and 10p for A3 per side. Colour is 20p for A4 and 40p for A3 per side. Each student receives an allowance of £10 towards printing costs per academic year and this can be topped up through the MyPrint portal.

The CopyShop: An on-campus print service available to students, staff, and external customers, and which can deliver to all QM campuses. The CopyShop aim to support your printing requirements throughout your time at QM and our services include printing, wire and soft binding, flyers and leaflets, postcards, research posters from A4 to A0 in gloss or foldable fabric, pop-up and display banners, copy paper by the ream, and thesis binding. In addition, we can offer more bespoke items and help and advice on projects.

Mobile app: Queen Mary’s mobile app is available as a native app for Android (version 2.3.3 or higher) and iOS (version 6.0 and above) devices. The app allows you to do a number of things on the move, including: check your course timetables, log into QMplus and your Queen Mary email, search for and renew library books directly from your phone.

Policies: The use of IT facilities is covered by University regulations prohibiting, among other things, software piracy and unauthorised computer use. IT Services policies are published here.

IT Services Welcome Guide

While at Queen Mary you’ll use a number of IT services and applications and we’ve outlined the main ones in the Online Welcome Guide and  ITS Get Connected booklet [PDF 740KB] 

 

 

 

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