Practical Problems
This section is designed to help you support your advisees with practical issues that often arise whilst studying. Sometimes practical issues are complex and interwoven, try to understand exactly what the issues are that the student is facing to signpost effectively.
Whether the problem is financial, legal or residential, Queen Mary provides a range of tailored support for all of the above:
- The Queen Mary Legal Advice Centre is committed to providing free legal advice services for members of the public and Queen Mary staff and students
- The Residences team deal with a lot of frontline student support cases, from flat mediation and homesickness to supporting student’s transition into university life and helping students to budget.
- Our team of Welfare Advisers in the Advice and Counselling Service provide confidential and specialist support to all Queen Mary students, applicants and offer holders. They have specialist training to offer professional advice on a range of financial, practical and legal issues. They are members of, and accredited by, the National Association of Student Money Advisers.
- The Welfare Advice Team also offer targeted support and act as a first point of contact to the following cohorts of students:
- Care Experienced Students
- Estranged Students
- Students with a forced migration background (Asylum Seekers and Refugees)
- Students who are carers
- Students who are parents
- Students who are experiencing, or are at risk of, domestic/familial abuse including so-called ‘honour-based’ abuse and forced marriage.
- Our team of International Student Advisers in the Advice and Counselling Service can advise about Student immigration permission and related immigration categories. They are regulated under OISC (Office of the Immigration Services Commissioner). If students have questions about their student visa, please direct them to the Advice and Counselling service.