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Student Advice and Signposting Hub
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FAQs

Question

I need a new student id card what do I do?

Students will need to get new ID cards from the Student Enquiry Centre. If their card has expired (for example, they have interrupted their studies and the course end date has changed) or has been stolen (and they can provide a crime reference number) it is free to replace the card, otherwise it will cost £20.

I need a letter to show I am a Queen Mary student

All fully enrolled students except those on programmes that are shorter than 12 weeks (1 semester), clinical medical electives, Summer School programmes and Intercollegiate students can obtain an electronic status letter online through their Gradintelligence account. 

For more information on Gradintelligence account registration refer to our guide on how students can access their letter.

I need a letter to open a UK bank account

For students needing a letter to open a bank account they can use the electronic status letter accessible online through their Gradintelligence account.

For more information on Gradintelligence account registration refer to our guide on how students can access their letter.

What are the term dates for the next 5 years?

Check the Queen Mary Calendar for semester dates for this year and upcoming years of study.

How can I get a student oyster card?

Students need to apply for a student oyster card online after full enrolment with an active e-mail address, their Student ID number, a London borough address and a digital photo:

There is a charge of £20 for each application. Students should check the TFL terms and conditions before applying for the 18+ Oyster card to make sure they are eligible. If they are unsure that they meet the eligibility criteria, they can contact oyster@qmul.ac.uk for more information.

What IT Support is available to me?

Students like staff can use the IT Service Desk 24/7, available on 020 7882 8888 or they can raise a ticket.

I am concerned about my personal safety on campus. What can I do?

Students can contact Security on campus by dialling 020 7882 3333.

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