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Student Experience Directorate
  1. Student Experience
  2. Intranet
  3. I.T, Information Governance and Communications
  4. I.T Setup

I.T Setup

Please visit the I.T Services page about the new joiners process and the list of services available for staff.

The Queen Mary I.T Service Desk provides front-line user support for staff/students and a drop-in service for help on a wide range of computing issues which typically include:

  • Registration issues (resetting passwords, accounts etc).
  • Problems accessing Queen Mary systems and services (email, Wi-Fi etc).
  • Desktop support.

You can call the IT Service Desk 24/7 on 020-7882-8888, use the live chat tool or email servicedesk@qmul.ac.uk to raise a ticket.

Refer to IT Services published guidance on how to escalate IT related issues.

I.T Services status page

Think there might be an I.T problem affecting multiple users? Check the Status Page for updates on I.T related issues affecting Queen Mary and progress towards resolving them.

New Hardware

Read ITS Device policy guidance which gives clarity on device funding and applies to all Queen Mary staff and PGR students who have access to and use the University’s information systems, whether on-site or remotely.

 

New Software 

To request non-standard software please email the I.T Service Desk (servicedesk@qmul.ac.uk) providing the Queen Mary Service Tag of your device (on the rear side). Some software will carry a charge which needs to be confirmed with the Team Head before a budget code is provided.

NB: We use managed desktops which do not allow us to install our own software even if it is 'free' or open source.

Find out more about the Digital Workplace and access training resources on OneDrive, Teams and SharePoint.

Visit the Queen Mary SharePoint knowledge base for a wealth of training resources and guidance on how to make the most out of SharePoint & OneDrive tools, which in 2021 replaced shared drives used for file storage at Queen Mary.

The process for ordering paper for managed networked office printers is:

  • To raise a ticket via the IT Service Desk - servicedesk@qmul.ac.uk or use the live chat tool.
  • To state the location for the delivery, the number of boxes required and if you require A4 and/or A3 paper.

For urgent requests, please open the live chat tool and ask for the Central Print Team who may be able to add an order onto the delivery schedule. Emergency paper supplies are stored at the following locations:

  • Mile End – Central Print Services, Temporary Building Ground Floor
  • Whitechapel - Campus Support, Garrod Building 2nd Floor

IT Services have produced an overview of printing provision which provides further information.

For any questions regarding the new paper supplier or the new system for weekly paper delivery please email servicedesk@qmul.ac.uk for the attention of Central Print Services.

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