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Student Experience Directorate

Student Experience Communications

Refer to our carefully curated list of effective ways to engage with staff and students across Queen Mary:

Student Experience has a large and varied digital estate catering to the diverse needs of Queen Mary students, staff and other stakeholders. The list below provides individual website addresses & contact details of colleagues with oversight of the published content:

Student Experience       

www.qmul.ac.uk/student-experience

Contact: Student Experience Directorate Support

 

Advice & Counselling

welfare.qmul.ac.uk

Contact: Niall Morrissey

 

Advisor Hub

www.qmul.ac.uk/advisorhub/ 

Contact: Simon Jarvis

 

Careers & Enterprise

careers.qmul.ac.uk

Contact: Lydia Southwood

 

Disability & Dyslexia Service

dds.qmul.ac.uk

Contact: Sadie Setchell

 

Library Services

library.qmul.ac.uk

Contact: Sarah Molloy

 

Student Life

faith.qmul.ac.uk

music.qmul.ac.uk

studenthealth.qmul.ac.uk

qmul.ac.uk/zerotolerance/

Contact: Ajay Kumar

All Student Experience staff have a listing in the QMUL Staff Directory which provides a platform for colleagues across Queen Mary to search for and contact each other - individual directory units have a 'Directory Administrator' who is responsible for adding new starters, removing leavers and making important updates to individual listings such as updating a job title or telephone number. Refer to the table below for the directory administrator responsible for your team unit:

Team and Contact

Email distribution lists are a simple but effective way to communicate with a particular grouping of people. Individual lists have 'owners' who update them by adding new starters & removing leavers. A list can be setup to allow open access (anyone can email members) or to restrict permission to those on the list. The list below with named owners if access is required:

Advice and Counselling

Owner: Lori Cox

advice-counselling-staff@qmul.ac.uk 

 

Careers & Enterprise

Owner: Fahmee Habib

careers-centre-staff@qmul.ac.uk

 

Library Services - All staff

Owner: Lindsey Brett-OBrien

library-services-staff@qmul.ac.uk

 

Registry Services - All staff

Owner: Trudy Mason

registry-services-staff@qmul.ac.uk 

 

Student Experience - All staff

Owner: Jane Wright

student-experience-staff@qmul.ac.uk

 

Student Experience - Managers

Owner: Jane Wright

student-experience-managers@qmul.ac.uk

 

Student Experience - Safety Reps

Owner: Hassan Mahmud

student-experience-safety@qmul.ac.uk

 

Student Experience Staff office (Mile End Library)

Owner: Hassan Mahmud

libraryofficestaff@qmul.ac.uk

Teams across Student Experience maintain shared mailboxes to manage communications with both staff and students. Please see below for a collated list of mailboxes and explanations for referring enquiries: 

Advice & Counselling - welfare@qmul.ac.uk
General point of enquiries for the Advice and Counselling Service - Lori Cox (contact)

Bursaries, Grants and Scholarship - bursaries@qmul.ac.uk 
All queries relating to services provided by the Bursaries, Grants and Scholarship team - (Shared Mailbox)

Careers & Enterprise - careers@qmul.ac.uk 
General enquiries and further information about Careers and Enterprise services - Fahmee Habib (contact)

Disability & Dyslexia Service - dds-esw@qmul.ac.uk
For all queries relating to the DDS pool of non-specialist support workers, eg responses to job adverts for additional roles, general support work enquiries.

Exams Teamexams@qmul.ac.uk

All specific queries relating to examinations from departments and students including timetables and venues. (Shared mailbox)

Immigration Compliance Teamcasinfo@qmul.ac.uk

All queries relating to student and graduate visas, CAS requests and requirements for immigration permission.  (Shared mailbox)

Library Services - library@qmul.ac.uk
All queries relating to services provided by the Queen Mary libraries - (Shared Mailbox)

Registry Processes Data Quality Team -  Queries to be submitted via the MySIS help desk or dataquality@qmul.ac.uk

All requests for MySIS / SITS Client user access, reports, training and MySIS support

Research Degrees Office - researchdegrees@qmul.ac.uk 
General point of enquiries for queries relating to PGR student records including enrolment status, change to circumstances, examination boards and thesis submission – Shared Mailbox

Student Enquiry Centrestudentenquiry@qmul.ac.uk

The front face of Registry Services, SEC supports undergraduate and postgraduate taught students with general enquiries about current student and graduate documents and letters, ID cards, enrolment, exams and more. (Shared mailbox)

Student Experience Directorate Support - student-experience@qmul.ac.uk
Main point of contact for the SE Directorate team, Director of Student Experience, and for administrative guidance and support.

Student Records - sturecords@qmul.ac.uk
General point of enquiries for queries relating to UG and PGT student records including enrolment status, status of module registration, progression and award and change to circumstances – Shared Mailbox

Timetabling Support - timetabling@qmul.ac.uk
All queries relating to timetabling support – (Shared Mailbox) 

 

Library Frontline Services have dedicated phone numbers for specific teams, or locations.

Mile End Library – staff office

Environment Team ext.7846

Enquiries Team ext.7847

Circulation Team ext.7848

 

Mile End Library – ground floor

Welcome Desk ext.8995/7311

Duty Supervisor office ext.5376

Referral room ext.7849

Sorter room ext.7850

 

Whitechapel Library

Welcome Desk ext.2561

Staff office ext.7851

 

West Smithfield Library

Welcome Desk ext.8188

Staff office ext.7852

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