Our reception is normally open Monday to Friday from 10:00am – 4.00pm apart from university closure days.
Our Frontline Support and Guidance Team can help with your initial enquiries and give information about accessing further support. Alternatively, please complete the relevant contact form listed below to request specialist support.
Our telephone line is open Monday to Friday 10:00am - 4:00pm: +44 20 7882 8717
For urgent mental health support, please see our 'Help in a crisis information'.
The Advice and Counselling Service is located on the ground floor of the Geography building, Mile End campus. Our entrance is located on the west side of the Geography building. We are building number 27 on the campus map. The nearest underground stations are Mile End and Stepney Green stations.
For money and practical advice, or for student immigration advice, please complete the above contact form with your query and/or to request an appointment. We offer appointments in-person on Mile End campus, online via Microsoft Teams, or telephone.
You are encouraged to visit our detailed Money and Practical Advice webpages and our Visas and International Student Advice webpages for guidance. Our website also explains how we work and our professional standards.
To book an appointment with a Counsellor, a Mental Health Adviser, Student Wellbeing Adviser or a Sexual Assault and Harassment Adviser (SAHA), please complete our self-referral form via MySIS.
In MySIS, click on the 'Student Services/SEC Online' tab at the top and select ‘Submit a request for counselling or mental health advice’.
To find out more about the support we offer, visit the Wellbeing Support webpages of our website. Once we receive your form, we’ll contact you via MySis with a suitable appointment based on your provided availability. Please confirm whether you can make the initial appointment within the period specified, as unconfirmed appointments will be offered to other students.
For counselling, mental health advice and student wellbeing advice, we are currently offering online appointments via MS Teams and in-person appointments on the Mile End campus. You will need your own quiet, confidential space for online appointments.
Waiting times for an appointment depend on the time of year. During quieter times (start of term and holidays) you may be offered an initial appointment quickly but at busier times, the wait time for an initial appointment may be 2–3 weeks or longer. The more availability you can give us, the sooner we will be able to offer you an appointment.
If you are finding things difficult while you are waiting or have concerns for your mental health, we recommend you contact your GP.
You can also contact your Student Support Officer to discuss academic concerns. For urgent support, please see our Help in a crisis information. For confidential listening and support services, see our list of External Support Organisations.