Feedback

Your feedback is important to us! We welcome feedback from students.  It helps us to review our services, and to make sure that we are offering you the support you need.  There are a number of ways that you can tell us what you think.

Complete our online feedback survey - chance to win a £50 voucher.

All applicants and students who have received counselling or welfare advice from us are sent an email inviting them to complete our short online feedback survey.  If you have had support from one of our counsellors or welfare advisers, look out for this email and complete the survey while your experience with us is fresh in your mind. We operate a draw three times a year (once each semester and once in the exam term) from completed responses to our survey, and each time one student will win a £50 Amazon voucher.

We review this feedback regularly and use it to review our services.  You can see a summary of previous feedback below.

Email us via our website.  We are always pleased to hear what you think, whether it’s about our website, our frontline reception service, our self-help materials.

Some statistics

(From responses to our feedback survey so far in 2018/19)

Initial contact, waiting times and website
Professionalism of specialist staff
Value and recommendation
Impact

93 per cent of applicants / students rated their experience of their very first interaction with ACS (normally our Frontline Support and Guidance Team) as excellent or good
89 per cent were very satisfied or satisfied with how soon they were able to get welfare advice / see a counsellor 
71 per cent rated the ACS website as excellent or good

96 per cent strongly agreed/agreed that their Welfare Adviser / Counsellor was skilled and competent 
98 per cent strongly agreed/agreed that their Welfare Adviser / Counsellor was professional 
90 per cent strongly agreed/agreed that their Welfare Adviser / Counsellor was easy to talk to 
97 per cent strongly agreed/agreed that their Welfare Adviser / Counsellor was reliable and trustworthy 
94 per cent strongly agreed/agreed that overall, they were satisfied with their experience with their Welfare Adviser / Counsellor.

95.5 per cent would use ACS again if they needed to 
98 per cent would recommend ACS to a friend

65 per cent said that seeing a Welfare Adviser / Counsellor has definitely or partly helped them to stay at Queen Mary University of London 
62 per cent said that seeing a Welfare Adviser / Counsellor has definitely or partly helped them to focus on their studies (49% who accessed Welfare Advice and 75 per cent who accessed Counselling)
77 per cent said that seeing a Welfare Adviser / Counsellor has definitely or partly improved their overall experience of university (68 per cent who accessed Welfare Advice, 86% who accessed Counselling)
81 per cent said that seeing a Welfare Adviser / Counsellor has definitely or partly improved their general sense of well-being / mental health (67 per cent who accessed Welfare Advice, 96 per cent who accessed Counselling)
68 per cent said that seeing a Welfare Adviser / Counsellor has definitely or partly helped them to develop transferable skills (53 per cent who accessed Welfare Advice, 82 per cent who accessed Counselling)

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