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IT Services

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IT Services Service Catalogue

Providing information on the IT services available to support teaching, learning, research and the business administration of Queen Mary.

The Catalogue is divided into 8 functional categories;

  • Communication and Collaboration 
  • Desktop and Mobile Computing
  • Help, Support and Consultancy
  • Information Security
  • Infrastructure
  • Professional Services
  • Research Services
  • Teaching and Learning Services.

Each category contains Service Areas which list the distinct services e.g. the service MS Teams is listed within the Service Area Email and Collaboration Services which is part of the Communication and Collaboration category.

Service Level Categories - Gold, Silver, Bronze

The services we offer and support have a service level classification of Gold, Silver or Bronze. A full description and definitions of the categories are available on the following page: Service Level Categories

Browse the categories below or jump to the A-Z search

 

Category Service
Communication & Collaboration Email, Calendar, Telephony, File Sharing
Desktop and Mobile Computing Laptops, Desktops, Tablets, Phones
Help, Support and Consultancy The IT Service Desk, Relationship Management 
Information Security Training, Advice, Identity Management
Infrastructure Network and Connectivity 
Professional Services Finance & Procurement, Reporting, Student Information Systems 
Research Services High Performance Computing, Pre-Award Support 
Teaching and Learning Online Learning Environment, Lecture Capture, Webinars

A-Z of services

Filter by:


Service User Service group
Web System - Web Space Staff Collaboration and Communication Services
IT Support for Office Moves Staff Help, Support, and Policy Service
File Storage Staff, Students Help, Support, and Policy Service
HR Systems - eRecruitment (Oleeo) Staff Business Systems and Management
HR Systems - E-appraisal Staff Applications, Programmes and Software
User Accounts Staff, Students, Visitors
Printing and Printer Service (Staff) Staff Help, Support, and Policy Service
IT Loan Laptop Service Staff Help, Support, and Policy Service
IT & Library Management Tool (Ivanti) Staff Help, Support, and Policy Service
IT Equipment Disposal Staff Help, Support, and Policy Service
Wi-Fi - Guest Staff, Visitors Connectivity
Software - Purchasing For Personal Use Staff, Students Help, Support, and Policy Service
Computer Labs (PC Labs) Staff, Students, Visitors Help, Support, and Policy Service
Software - Desktop (Microsoft Project) Staff Help, Support, and Policy Service
HR Systems - MyHR Staff Business Systems and Management
Web Applications Staff, Students, Visitors
Digitial Research Articles - QMRO (DSpace) Staff Business Systems and Management
Oracle Business Intelligence Discoverer Staff Business Systems and Management
High Performance Computing (HPC) Staff Teaching, Learning and Research
Network Connection Points In Halls Staff, Students Connectivity
Finance System - Unit4 (Formerly Agresso) Staff Business Systems and Management
Network Services Staff Connectivity
Library System - Hot Articles Staff, Students Help, Support, and Policy Service
Software - Adobe Staff Help, Support, and Policy Service
Software - Statistical (StatsDirect) Staff, Students Help, Support, and Policy Service
IT Support Staff, Students, Visitors
Accommodation, Conference & Hospitality Management System - Kinetics Staff, Students Business Systems and Management
Tactical Clinical Trials Data Storage Staff Teaching, Learning and Research
Software - Software Purchasing For Business Use Staff Help, Support, and Policy Service
Website Hosting Staff Collaboration and Communication Services
Mobiles and Smartphones Staff Collaboration and Communication Services
Library System - Interlibrary Loans Staff, Students Help, Support, and Policy Service
IT Security Staff, Students
Library System - bX Recommender (Suggestions) Staff, Students Help, Support, and Policy Service
Reading-lists Management System (Talis Aspire) Staff, Students Help, Support, and Policy Service
HR Systems -ResourceLink / Payroll Staff Business Systems and Management
IT Equipment For Business Use - Desktop & Laptop PC's Staff Help, Support, and Policy Service
Software - Graphical Development Platform (LabVIEW) Staff, Students Help, Support, and Policy Service
Software - Statistical (Minitab) Staff, Students Help, Support, and Policy Service
Virtual Learning Environment (VLE) - QMPlus Staff, Students Teaching, Learning and Research
Software - MATLAB Download Staff, Students Help, Support, and Policy Service
Research Information Management System - (Elements/QM PubLists) Staff Help, Support, and Policy Service
Web System - CMS (Rhythmyx) Staff Collaboration and Communication Services
Finance System - Barclays Internet Banking (BIB) Staff Business Systems and Management
Copy, Print & Binding Service - (CopyShop) Staff, Students, Visitors Help, Support, and Policy Service
Library System - Articles Search Staff Help, Support, and Policy Service
MySIS/SITS Staff, Students Help, Support, and Policy Service
Telephone Service Staff Collaboration and Communication Services
Purchasing IT equipment for personal use Staff, Students Help, Support, and Policy Service
Software - Qualitative Data Analysis (QDA) - Nvivo Staff, Students Help, Support, and Policy Service
Wi-Fi - Eduroam Staff, Students, Visitors Connectivity
Research Grant Data Management Planning - (DMPOnline) Staff Teaching, Learning and Research
Finance System - Online Payment System - ePay (WPM) Staff, Students Help, Support, and Policy Service
Software - Course Evaluation (EvaSys) Staff Business Systems and Management
Staff Directory Staff Collaboration and Communication Services
Plagiarism Prevention Service (Turnitin) Staff Help, Support, and Policy Service
IT Equipment For Business Use - Apple Mac & Tablets Staff Help, Support, and Policy Service
Software - Bristol Online Surveys (BOS) Staff Help, Support, and Policy Service
Software - Computer Algebra System (CAS) - Maple Staff, Students Help, Support, and Policy Service
Q-Review Lecture Recording & Playback Staff, Students Teaching, Learning and Research
Software - Reference Management (EndNote) Staff, Students Help, Support, and Policy Service
Software - Desktop (Microsoft Lync) Staff, Students Collaboration and Communication Services
Computer Accessories & Peripherals Staff Help, Support, and Policy Service
Wi-Fi - Conference Staff, Visitors Connectivity
Software - Computational Mathematica Staff, Students Help, Support, and Policy Service
Geographic Information System - (ArcGIS) Staff, Students Help, Support, and Policy Service
Software - Statistical (SPSS) Staff, Students Help, Support, and Policy Service
Finance System - Cognos Planning Staff Business Systems and Management
Finance System - Charge Card Payments (Tritorr) Staff Business Systems and Management
File Upload Service Staff Help, Support, and Policy Service
Email and Calendar (Outlook Web App (OWA)) Staff, Students Collaboration and Communication Services
QMPer (Retired) Staff Help, Support, and Policy Service
Software - Desktop (Microsoft Visio) Staff Help, Support, and Policy Service
Print Credit (QM iPay) Staff, Students Help, Support, and Policy Service
Finance System - Payments & Collections (Bottomline C-Series) Staff Business Systems and Management
Library System - Library Catalogue (Endeca) Staff Help, Support, and Policy Service
Containerisation for LAMP websites Staff Collaboration and Communication Services
Print, copy and scan (Students) Students Help, Support, and Policy Service
Loan Laptop Service for Students Students Help, Support, and Policy Service
Office 365 Privacy Notice Staff, Students, Visitors Help, Support, and Policy Service
Managed LAMP Virtual Machine Staff Collaboration and Communication Services
Remote Desktop Gateway - (RDG) Staff, Students Connectivity
Desktop Managed Service Staff Help, Support, and Policy Service
Managed Device Service Staff Help, Support, and Policy Service
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