All Services
| IT Services Service Catalogue |
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Providing information on the IT services available to support teaching, learning, research and the business administration of Queen Mary. The Catalogue is divided into 8 functional categories;
Each category contains Service Areas which list the distinct services e.g. the service MS Teams is listed within the Service Area Email and Collaboration Services which is part of the Communication and Collaboration category. Service Level Categories - Gold, Silver, BronzeThe services we offer and support have a service level classification of Gold, Silver or Bronze. A full description and definitions of the categories are available on the following page: Service Level Categories Browse the categories below or jump to the A-Z search |
| Category | Service |
|---|---|
| Communication & Collaboration | Email, Calendar, Telephony, File Sharing |
| Desktop and Mobile Computing | Laptops, Desktops, Tablets, Phones |
| Help, Support and Consultancy | The IT Service Desk, Relationship Management |
| Information Security | Training, Advice, Identity Management |
| Infrastructure | Network and Connectivity |
| Professional Services | Finance & Procurement, Reporting, Student Information Systems |
| Research Services | High Performance Computing, Pre-Award Support |
| Teaching and Learning | Online Learning Environment, Lecture Capture, Webinars |
A-Z of services
Filter by:
| Service | Service group | |
|---|---|---|
| Web System - Web Space | Staff | Collaboration and Communication Services |
| IT Support for Office Moves | Staff | Help, Support, and Policy Service |
| File Storage | Staff, Students | Help, Support, and Policy Service |
| HR Systems - eRecruitment (Oleeo) | Staff | Business Systems and Management |
| HR Systems - E-appraisal | Staff | Applications, Programmes and Software |
| User Accounts | Staff, Students, Visitors | |
| Printing and Printer Service (Staff) | Staff | Help, Support, and Policy Service |
| IT Loan Laptop Service | Staff | Help, Support, and Policy Service |
| IT Service Management Tool | Staff | Help, Support, and Policy Service |
| IT Equipment Disposal | Staff | Help, Support, and Policy Service |
| Wi-Fi - Guest | Staff, Visitors | Connectivity |
| Software - Purchasing For Personal Use | Staff, Students | Help, Support, and Policy Service |
| Computer Labs (PC Labs) | Staff, Students, Visitors | Help, Support, and Policy Service |
| Software - Desktop (Microsoft Project) | Staff | Help, Support, and Policy Service |
| HR Systems - MyHR | Staff | Business Systems and Management |
| Web Applications | Staff, Students, Visitors | |
| Digitial Research Articles - QMRO (DSpace) | Staff | Business Systems and Management |
| High Performance Computing (HPC) | Staff | Teaching, Learning and Research |
| Network Connection Points In Halls | Staff, Students | Connectivity |
| Finance System - Unit4 (Formerly Agresso) | Staff | Business Systems and Management |
| Network Services | Staff | Connectivity |
| Library System - Hot Articles | Staff, Students | Help, Support, and Policy Service |
| Software - Adobe | Staff | Help, Support, and Policy Service |
| Software - Statistical (StatsDirect) | Staff, Students | Help, Support, and Policy Service |
| IT Support | Staff, Students, Visitors | |
| Accommodation, Conference & Hospitality Management System - Kinetics | Staff, Students | Business Systems and Management |
| Tactical Clinical Trials Data Storage | Staff | Teaching, Learning and Research |
| Software - Software Purchasing For Business Use | Staff | Help, Support, and Policy Service |
| Website Hosting | Staff | Collaboration and Communication Services |
| Mobiles and Smartphones | Staff | Collaboration and Communication Services |
| Library System - Interlibrary Loans | Staff, Students | Help, Support, and Policy Service |
| IT Security | Staff, Students | |
| Library System - bX Recommender (Suggestions) | Staff, Students | Help, Support, and Policy Service |
| Reading-lists Management System (Talis Aspire) | Staff, Students | Help, Support, and Policy Service |
| HR Systems -ResourceLink / Payroll | Staff | Business Systems and Management |
| IT Equipment For Business Use - Desktop & Laptop PC's | Staff | Help, Support, and Policy Service |
| Software - Graphical Development Platform (LabVIEW) | Staff, Students | Help, Support, and Policy Service |
| Software - Statistical (Minitab) | Staff, Students | Help, Support, and Policy Service |
| Virtual Learning Environment (VLE) - QMPlus | Staff, Students | Teaching, Learning and Research |
| Software - MATLAB Download | Staff, Students | Help, Support, and Policy Service |
| Research Information Management System - (Elements/QM PubLists) | Staff | Help, Support, and Policy Service |
| Web System - CMS (Rhythmyx) | Staff | Collaboration and Communication Services |
| Finance System - Barclays Internet Banking (BIB) | Staff | Business Systems and Management |
| Copy, Print & Binding Service - (CopyShop) | Staff, Students, Visitors | Help, Support, and Policy Service |
| Library System - Articles Search | Staff | Help, Support, and Policy Service |
| MySIS/SITS | Staff, Students | Help, Support, and Policy Service |
| Telephone Service | Staff | Collaboration and Communication Services |
| Purchasing IT equipment for personal use | Staff, Students | Help, Support, and Policy Service |
| Software - Qualitative Data Analysis (QDA) - Nvivo | Staff, Students | Help, Support, and Policy Service |
| Wi-Fi - Eduroam | Staff, Students, Visitors | Connectivity |
| Research Grant Data Management Planning - (DMPOnline) | Staff | Teaching, Learning and Research |
| Finance System - Online Payment System - ePay (WPM) | Staff, Students | Help, Support, and Policy Service |
| Software - Course Evaluation (EvaSys) | Staff | Business Systems and Management |
| Staff Directory | Staff | Collaboration and Communication Services |
| Similarity Detection Service (Turnitin) | Staff | Help, Support, and Policy Service |
| IT Equipment For Business Use - Apple Mac & Tablets | Staff | Help, Support, and Policy Service |
| Software - Bristol Online Surveys (BOS) | Staff | Help, Support, and Policy Service |
| Software - Computer Algebra System (CAS) - Maple | Staff, Students | Help, Support, and Policy Service |
| Q-Review Lecture Recording & Playback | Staff, Students | Teaching, Learning and Research |
| Software - Reference Management (EndNote) | Staff, Students | Help, Support, and Policy Service |
| Software - Desktop (Microsoft Lync) | Staff, Students | Collaboration and Communication Services |
| Computer Accessories & Peripherals | Staff | Help, Support, and Policy Service |
| Wi-Fi - Conference | Staff, Visitors | Connectivity |
| Software - Computational Mathematica | Staff, Students | Help, Support, and Policy Service |
| Geographic Information System - (ArcGIS) | Staff, Students | Help, Support, and Policy Service |
| Software - Statistical (SPSS) | Staff, Students | Help, Support, and Policy Service |
| Finance System - Cognos Planning | Staff | Business Systems and Management |
| Finance System - Charge Card Payments (Tritorr) | Staff | Business Systems and Management |
| File Upload Service | Staff | Help, Support, and Policy Service |
| Email and Calendar (Outlook Web App (OWA)) | Staff, Students | Collaboration and Communication Services |
| QMPer (Retired) | Staff | Help, Support, and Policy Service |
| Software - Desktop (Microsoft Visio) | Staff | Help, Support, and Policy Service |
| Print Credit (QM iPay) | Staff, Students | Help, Support, and Policy Service |
| Finance System - Payments & Collections (Bottomline C-Series) | Staff | Business Systems and Management |
| Library System - Library Catalogue (Endeca) | Staff | Help, Support, and Policy Service |
| Containerisation for LAMP websites | Staff | Collaboration and Communication Services |
| Print, copy and scan (Students) | Students | Help, Support, and Policy Service |
| Loan Laptop Service for Students | Students | Help, Support, and Policy Service |
| Office 365 Privacy Notice | Staff, Students, Visitors | Help, Support, and Policy Service |
| Managed LAMP Virtual Machine | Staff | Collaboration and Communication Services |
| Remote Desktop Gateway - (RDG) | Staff, Students | Connectivity |
| Desktop Managed Service | Staff | Help, Support, and Policy Service |
| Managed Device Service | Staff | Help, Support, and Policy Service |